Advantages of Context Sensitive Help (to persuade people to have)

[Jim Shaeffer]

The product that currently has context sensitive help should also have
the other means for finding help topics (TOC, index, etc.). 

Demonstrate finding the appropriate help topic using context-sensitive
techniques vs not using context sensitive help (limit yourself to the
non-context sensitive help techniques). 

For a user who is unfamiliar with the package, is there a significant
difference in usability and product satisfaction? 

As for the intrinsic value of help, what features in the new product cry
out for help?


Jim Shaeffer