Advantages of Context Sensitive Help (to persuade people to have)

[Kevin Amery]

Any chance you can talk to customers of the product that has context
sensitive help? If they can give you some good anecdotes of how it's helped
them, they might carry more weight. You mention that the product manager
thinks of context sensitive help as a new feature - in the last development
house I was in, "because customers want it" was always the top justification
for new features....

Until next time....
 
Kevin Amery


-----Original Message-----
From: techwr-l-bounces+kevin.amery=sympatico.ca at lists.techwr-l.com
[mailto:techwr-l-bounces+kevin.amery=sympatico.ca at lists.techwr-l.com] On
Behalf Of Carrie Baker
Sent: July 5, 2006 2:21 AM
To: TECHWR-L
Subject: Advantages of Context Sensitive Help (to persuade people to have)

We have 2 sets of products in our company, with different teams of Product
managers.
One of the products has context sensitive help.
The other is newer and does not yet have context sensitive help.
I think Context sensitive help would be a good thing for this software
product, but the product managers really do not see any advantage in this
(this would  be a new "feature" and take programming time, and QA time, both
of which they never have enough of.) My boss wants me to give them a
presentation to persuade them that an application really should have context
sensitive help.
Anyone got any good arguments that I could use?
 (As far as they are concerned even documentation is just "nice to have" and
we were not told of major GUI changes).

--
Carrie Baker
carriebak at gmail.com
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