frustrated

[Gene Kim-Eng]

Sadly, also true, especially in an environment where customer
dissatisfaction doesn't lead directly to bad consequences (which
seems to be the case in a lot of high-tech product development
these days).  That's why it is necessary to make the point that
whatever you're proposing (in this case, offloading the document
corrections needed to the vendors) will either save money in the
short term by reducing the amount of work required in-house or
will produce better results without additional cost.  The moment
you tell them that they're going to have to spend more up front to
get better results, you've lost them.

Gene Kim-Eng


----- Original Message ----- 
From: "T.W. Smith" <techwordsmith at gmail.com>
To: <techwr-l at lists.techwr-l.com>
Sent: Wednesday, July 05, 2006 10:36 AM
Subject: Re: frustrated


>I have found that lower costs for doing the current project inexpensively
> often carry more weight than spending more on the current project to set
> things up so the next 5 or 6 projects go more smoothly and inexpensively.
>
> In part, I think this is because professional managers and project 
> managers
> get rewarded for performance in the current pay or business cycle with no
> regard to setting up the future. Thus, why would a project manager
> jeopardize their bonus, salary increase, or continued employment by
> advocating something that is more expensive in the current pay period when
> what happens a year down the road will be judged independently.