Guidelines for Key Words

[CapDev Communications]

This might seem like a simple matter, but I am wondering if anyone on this
list has had experience with protocols or guidelines for assigning key words
to documents. I am working with a group of document owners who have had a
rather frustrating experience with a database that was supposed to
facilitate document retrieval via key word searches. The document owners
were given no guidance and the results were poor. We are now migrating to a
new document management system, and I believe that some guidelines for the
document owners would be very helpful.

I have searched the STC articles database, but nothing seems to meet this
situation. I would very much appreciate any suggestions that you could
offer.

Thanks!
Pat Egan
-- 
Patricia Egan