fwd: you or he/it

[H Arnold]

At a previous job we wrote documentation that was also sent overseas -- we 
alternated "they" with "users" and "researchers" and kept it very formal and 
impersonal.  Perhaps nouns that generically describe your IT personnel could 
be substituted for the pronoun at times.  Too many pronouns might be hard 
for an ESL audience to parse, even if it's grammatically correct English.

HTH

-heidi