Information Mapping

[Traci Pearson]

Hi Ian,
I don't have any experience using Information Mapping methodologies, but I 
have a lot of experience (and have made a good deal of money) fixing (read: 
rewriting) documentation written using Information Mapping. The product 
that results from using Information Mapping generally seems to be almost 
unusable for the average user, not nearly as good as documentation written 
using good, standard documentation techniques.

My understanding of Information Mapping is that it's a "tool" for 
non-writers with which to create documentation. It's attractive and popular 
because it seems so easy, not needing the effort, thoughtfulness, and 
relative expertise (and expense) of "real" documentation.

Hope this helps!
Traci

At 04:39 AM 11/1/2006, you wrote:
>Does anyone have experience of using formal Information Mapping 
>methodologies to produce Operational Procedures, Processes, User Guides or 
>Processes?
>
>How did the techniques help/hinder the development process?
>
>Ian Bridge
>Team Leader
>Procedural Change Service
>Capita

Traci Pearson
Pearson Technical Communication
Writing, Editing, Information Design • Print and Online
pearsontechcomm at comcast.net
(303) 410-9101