5 Users in a Room

[Mike Stockman]

I wouldn't ask them anything. I'd sit them down in front of the
software with a copy of the doc set and a list of tasks to accomplish,
and I'd observe what they did. Wherever they have trouble, identify
whether it's software, documentation, or both that's causing the
problem.

5 users in a room is a valuable resource for the entire company, not
just the documentation group. Don't waste them by asking questions;
make them do things and learn from it.

At least, that's what I'd do.

On 11/10/06, M. Palmieri <mailinfodd-wrt at yahoo.com> wrote:
> If you were at a meeting with five of your users, and
> you were given an opportunity to ask one question to
> solicit feedback from them about product
> documentation, what one open-ended question would you
> ask?
>
> --Marie

-- 
Mike Stockman
ICQ #: 19165236
Secure AIM: MStockman
MSN Messenger: mstockman at hotmail.com
Yahoo: me_stockman
GMail Talk: mstockman at gmail.com