5 Users in a Room

[John Posada]

> If you were at a meeting with five of your users, and you were
> given an opportunity to ask one question to solicit feedback 
> from them about product documentation, what one open-ended 
> question would you ask?

I don't ask open ended questions as they only result in open ended
answers. Is there anyone who is creating documentation who isin't
already asking themselves "Does the document allow the person to do
what they need to do?"

What's missing from the question is, what kind of documentation?
Right now, with the type of documentation I'm creating, Installation,
Upgrade, and Migration, I'd ask "Are all the CLI statements 100%
correct, complete, and efficient?"

John Posada
Senior Technical Writer

"I think the problem, to be quite honest with you, is that you've never actually known what the question is."