Style question about quotes

[Beth Agnew]

I have a few example pages from a manual that, as Janice mentioned 
previously, looks like a ransom note. It has 14 different fonts on a 
2-page spread, of a 7.5 x 9 manual! I think this is just legacy 
thinking. 20 years ago we did this sort of thing, now it's not necessary 
and we've learned more about readability and usability. Another old 
chestnut is the About this Manual section. Of course, if you're not 
using the font differentiation for commands and input, then you don't 
need to explain it.

What other outdated practices need rethinking in your shop?

Janice Gelb wrote:
> Kevin Amery wrote:
>> At my former employer, we had a character style for UI elements that
>> used a different font. the idea was to make it easier for customers to
>> recognize what they should look for on the screen.
>
> We feel the initial caps sufficiently distinguish the
> GUI elements. Also, because of the frequent appearance
> of GUI elements in procedural steps, the special font
> or bolding is so common that it does not serve the
> purpose of being highly visible from surrounding text
> because most of the surrounding text also contains
> the distinguishing font or bold. (I also think it's
> ugly when every other word changes font or weight back
> and forth.)
>
> -- Janice