Why marketing should make the user manuals
Ankur Parekh
ankur at kenati.com
Mon Sep 4 00:25:47 MDT 2006
Hi,
Be it "techcom" or "marcom," what we are doing is communicating to a
specific target group. What changes is only the flavor, as marketing
communication will focus more on "selling" the product, while technical docs
focus on the "usage" of an application. Having done (and still enjoying)
both the forms of communication, I can say that writers shouldn't restrict
themselves to a single form of writing; rather they should extend their
skills to multiple forms of commercial writing, as that makes them more
versatile and marketable to potential employers.
Besides, if a writer has written tech docs of a product, it becomes a lot
easier for him/her to write a sales pitch, as he/she knows the product well.
Btw, even tech docs are sometimes used to sell products, as many times
clients see the documentation to better understand the product they are
evaluating.
Regards,
Ankur Parekh
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