Broken cross-references in PDFs

[C L]

   After reading recent e-mails from Donna Jones, Shlomo Perets, and Fred
    Ridder, I attempted to fix the numerous broken cross-references in a
                             PDF, to no avail.


                                Environment:

                            FrameMaker 7.0, p578

                       Adobe Acrobat 6.0 Professional


                        FrameMaker File Information:

      QS_InstallConfigUseSSOP.fm is the primary file. The file uses 10
      conditional tags (to generate 10 PDFs, one per vendor platform).

       The primary file contains 7 text insets, including one called
                        "InstallingTWAINDriver.fm".

   InstallingTWAINDriver.fm uses 5 conditional tags (one for each vendor
                           using TWAIN drivers).

    For the Sharp version of the book, I set the conditions in this file
          to show the "twainSharp" and "STESharp" condition tags.

     A sentence in InstallingTWAINDriver.fm, which is a conditionalized
     text inset, contains a cross-reference to a procedure in the same
                          file, on the next page.


                        PDF Generation Information:

                I print to a PS file and then run Distiller.


                                  Problem:

   The PDF does not contain a link for the cross-reference I've described
   (along with many others). (I've been troubleshooting the problem using
   the primary file and the text inset file rather than generating a PDF
                      for the entire book each time.)


              What I've Done, and Still No Link in the PDF (:

   Removed the target cross-reference in the text inset file, updated the
   text inset in the primary file, updated the cross-references, and then
                           generated the PS file.

   Kept the primary file and the text inset file open when generating the
                                  PS file.

                 Selected the Named Destinations check box.

              "Showed All" conditions in the text inset file.

                 Select a different cross-reference format.


     In Shlomo's posting of 9/7/2006, he said: "If the expected link is
    simply not present in the PDF (but other links/bookmarks do exist),
        this has to do with the cross-reference being part of a text
      inset." What's not clear to me from this posting is whether it's
   impossible to create working links when a cross-reference is part of a
                                text inset.


                  All help will be appreciated, as always


                                   Carol