Feedback requested: What doc format do your customers require?

[Mary Arrotti]

There's a difference between what customers require & what they prefer. And you may work with different types of customers who have different requirements and preferences.
   
  For example, you could have a company as a customer that requires - for auditing purposes - documentation that can be printed. This might be something specified on an RFP. You could satisfy this requirement through a PDF distributed electronically. 
   
  However, the end users of your documents (the employees at the company) may prefer to receive printed guides. Electronically-distributed PDFs wouldn't satisfy this preference. 
   
  Kevin Amery <kevindamery at gmail.com> wrote:
  Customers often aren't as impressed by new presentation technology as
we are. Many would still prefer a good old bound manual to pretty much
anything electronic.
       
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