A Good Response to "No One Reads the Help Anyway"

[Gene Kim-Eng]

I think this is a rather shaky analogy.  I know lots of
people who use Google every day but won't look at
their online help unless nobody they ask knows the
answers to questions.

Gene Kim-Eng


----- Original Message ----- 
From: "Cardimon, Craig" <ccardimon at M-S-G.com>
To: "Techwr-l" <techwr-l at lists.techwr-l.com>
Sent: Tuesday, December 11, 2007 10:41 AM
Subject: A Good Response to "No One Reads the Help Anyway"