A Good Response to "No One Reads the Help Anyway"

[Barbara Vega]

Oooh I like that quote! 


Barbara Vega
Documentation Department
Liberty IMS

-----Original Message-----
From: techwr-l-bounces+barbarav=libertyims.com at lists.techwr-l.com [mailto:techwr-l-
Subject: RE: A Good Response to "No One Reads the Help Anyway"

One could add that Google's greatest disadvantage in comparison to Help is that [good] Help tells you  where to start and when something is finished.
  Google can go on and on and on and ...
  
Help is a tool for limiting information about a topic; Google expands the scope of information. That's just the opposite of what a user needs from documentation. Research is not what a user is doing.
  In _About Face_, Al Cooper sums it up: "A user would rather be succesful than knowledgeable."
   
   
  YJ

"McLauchlan, Kevin" <Kevin.McLauchlan at safenet-inc.com> a écrit :
  

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