A Good Response to "No One Reads the Help Anyway"

[Combs, Richard]

Yves JEAUROND wrote:

>   In _About Face_, Al Cooper sums it up: "A user would rather 
> be succesful than knowledgeable."

I'm sure Cooper is right, at least when it comes to an immediate need or
problem, or for the average short-sighted user. But I, for one, have a
strong preference for becoming more knowledgeable because I believe it
will help me be more consistently successful in the future. 

Richard 


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Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
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rgcombs AT gmailDOTcom
303-777-0436
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