Approach for user manual

[Bryan Sherman]

You will probably get a range of responses to this, but I lean towards
task-based for most of my projects. Now keep in mind, my projects tend to be
around Siebel, SAP, etc. applications designed to automate tasks. My
audience is the end-user, and frankly most are pretty basic users. They
could care less about all the little cool things the app can do, they want
to know how to accomplish the tasks they need for their job.

I guess a simpler answer is it depends. It depends on your audience.

Bryan

On 1/18/07, STEAG Samir Sachdeva <s.sachdeva at steagindia.in> wrote:
>
> Hi All,
>
> Thanks for all your responses. They have helped me a lot. As far as I have
> understood, a task-based approach is more suitable for applications like
> Microsoft Word, where the tasks the user has to do can be described in their
> order of decreasing importance. On the other hand, a screen-based approach
> would be more suitable for web applications, where the user goes from one
> screen to the next in a logical sequence.
>
> Any takes on this?
>
> Samir Sachdeva
> www.t-t-t-online.com
>
>
>
> -----------------------------------------------
> Steag Encotec (India) Pvt Ltd, New Delhi, India
>
>