Starting from scratch

[James Barrow]

One of the downsides of any new job is the degree to which the client
company is "undocumented".  This is my word for when a company is literally
starting from scratch in regards to creating, storing, and sharing
documentation.

The first thing that the company needs is a single-source, content
management system.  This list's archives should be able to guide me to the
best system for my company.
 
What I don't recall seeing is a content management system that also has a
job request feature.  I think this would be valuable since I will have many
clients from different sites asking me to complete projects for them (and
most will say that theirs is a priority).  I'm trying to remember the name
of an app I used a while back that allowed users to send "tickets" in which
they requested a tech writing project, filled out a brief form, and attached
any supporting documents.

Any ideas?

TIA,

Jim