FWD: Lack of self-awareness in a writer...what to do

[Gene Kim-Eng]

I wouldn't be one of those arguing with you.  It might be a long shot
indeed, but since Anonymous has not been coming in with a very high
manager score in my book so far it would be a very good idea for
him/her to have a talk with Tom's customers, both internal (the people
whose input Anonymous thinks Tom may be gathering up and putting
together) and external (the end users of the support site Tom has been
writing for), to see how they perceive what Tom is doing vs. what the
rest of the document group is doing.  If Anonymous is one of those new
age STC "user-experience communicator" types and Tom's SMEs and 
end users are all Neanderthal ironmonger engineering types, they might 
just be using the team's output for doorstops or frisbees while they 
head straight for Tom's material for their answers.

Gene Kim-Eng


----- Original Message ----- 
From: "Ned Bedinger" <doc at edwordsmith.com>
> What you still need for this air-tight case against continuing to employ 
> Tom is to discuss his work with the roles/people who use it for support. 
> It is a long shot, but maybe he has learned a lot, in ten years with the 
> company, about the company and what works. And maybe he's right that 
> your process is a silly bunch of whirly-twirly make-work. Unless you can 
> make the case against him in these terms, you haven't really finished 
> him off, IMHO.  Most managers would not agree with me about this, however.