I find it interesting that the same people who object to a WTFM view of tech comm are quick to dismiss QA professionals as people who just FTBE (Fix The Blatant Errors). Richard ------ Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 ------ rgcombs AT gmailDOTcom 303-777-0436 ------