How do you publish your documents, guides or completed help

[Ole Andersen]

Daniel, working with SharePoint to get up-dated content to the field engineers is probably one of the most efficient ways for a company like your own. However I suggest you use e.g. the workflow tool build into SharePoint Server 2007 to keep the content updated instead of doing a lot of manual work.

If you need to reuse content across customer-projects you might even want to have a look at DITA Exchange? This system is designed to reuse chunks of information (XML-components) across multiple customer and to publish the content to whatever format the customer (or your engineers) wants. If the customer requires his documentation to be updated on a PDF basis you will automatically send him a new version every time the basic documentation is updated. If he requires the same thing for his intranet - you will automatically update his intranet. And if your field engineers requires an off-line version of the current documentation, they can download it to their laptop from a hotel or an internet-hotspot.

I hope this helps telling you that you are on the right track? 

If you require additional information or want to discuss specific ideas, please feel free to contact me off-list.

Thanks, Ole


Best Regards
>< Content Technologies ApS
Ole Rom Andersen
Director, Co-founder
Harevej 23
DK-8660 Skanderborg
 
Mobile: +45-4044-0553
Skype: olerom
ora at dita-exchange.com
www.dita-exchange.com
 





-----Original Message-----
From: techwr-l-bounces+ora=dita-exchange.com at lists.techwr-l.com [mailto:techwr-l-bounces+ora=dita-exchange.com at lists.techwr-l.com] On Behalf Of Daniel Ng
Sent: 19. juni 2007 14:00
To: techwr-l at lists.techwr-l.com
Subject: How do you publish your documents, guides or completed help

Working for a software company with project deployment engineers seldom
in the office

How do you publish updates about your documentation so that your ppl can
access it?
How do you communicate these to them? Email? FTP? Automated tool?
Often I end up having to email documents to ppl, I think it could be a
misuse of email though.

I am currently experimenting with sharepoint. I am putting the docs in
two locations one in a standard public shared folder on the local
network, the other in a document library in sharepoint. Its hard work.
The source of the documents is stored in our code library server.

Do other ppl do it this way or am I fussing for nothing? I project to
see issues with this method.
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