Simply

[Gene Kim-Eng]

OTOH, many companies make their manuals available online for 
prospective buyers to access.  Sometimes everything a company
does supports sales in some way or another.

Gene Kim-Eng


----- Original Message ----- 
From: "Stuart Burnfield" <slb at westnet.com.au>

> I remember reading something on the art of sales that said, "As soon as 
> you've made the sale--stop selling!" That is, don't keep listing the 
> virtues of the product and don't keep assuring the customer that they've 
> made a great decision. Manuals should be written on the assumption that 
> the sale has already been made, and now it's time to get to work.