Simply

[Gene Kim-Eng]

I call it technical accuracy.  When have you used a 
software product that did *not* have problems...?

Gene Kim-Eng


----- Original Message ----- 
> Keith Hansen <KRH at weiland-wfg.com> wrote:
> Of course, word choice can affect the user's
> perception of the product.
> For example, in a software guide, I came across a
> sentence that read
> "When you run into problems..."
> 
> WHEN?! Makes it sound like a foregone conclusion: it
> WILL happen.
> ("Users, you are all doomed!") Surely it would have
> been better to say
> "If you encounter difficulties ..." (or something to
> that effect).
> 
> At any rate, that one word undermined my
> confidence...