Ideas/resources/thoughts on evaluations and metrics?

[Geoff Hart]

Amy Dohlman wondered: <<My team is starting to attack the idea of  
metrics: how to measure our  customers' satisfaction with the  
documentation we produce and with the  process we use to produce it.  
(If you're familiar with the training  world, what we're trying to  
measure would be analogous to the level 1,   2, and 3 evaluations  
that training seeks to collect.)>>

A few thoughts:
http://www.geoff-hart.com/resources/1995-1998/negative.htm
http://www.geoff-hart.com/resources/2002/metrics.htm


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-- Geoff Hart
ghart at videotron.ca / geoffhart at mac.com
www.geoff-hart.com
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Coming soon:  _Effective onscreen editing_ (http://www.geoff-hart.com/ 
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