Distributing Word docs to customers

[Mary Arrotti]

We're currently debating pros & cons of how we distribute our documents to our customers. I'm more comfortable with distributing all our docs (other than Help) to customers in PDF format. This has been common practise in my experience. A coworker prefers distibuting our docs in Word format so our internal sales & support people can copy text from the docs. (However, we wouldn't want our customers to do this.) While the obvious solution might be to produce both formats - my coworker feels this unnecessarily complicates our process. 
   
  I've provided some arguments concerning the benefits of PDF vs. Word but would like some additional feedback. So, I'd appreciate any insight or experiences you may have on this. Does anyone distribute their user documentation as Word files (rather than PDF)? Has anyone had any issues with this? Can anyone else see possible issues?
   
  Thanks

 	      
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