The future of technology (article)

[Chris Borokowski]

At some point, the TW community is going to have to finance studies or
research options into proving how communications help.

In my experience, in any large group where the task isn't blatantly
obvious, internal communication is vital.

The question of how much of our manuals readers actually read can be
solved if more TWs write shorter, more to the point manuals.

The roles are in flux. With the dot-com startup mentality, people slip
into loosely defined roles and make internal processes work by force of
personality. As those companies grow, they find it is more important to
have internal documentation.

As they research their first five years of technical support costs,
they find the value of (quality) external documentation.

--- "Cardimon, Craig" <ccardimon at M-S-G.com> wrote:

> But we still seem outnumbered by those who consider writing and
> spelling
> skills as outmoded as knowing how to drive a stagecoach. 


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