.chm file not opening in Windows XP

[Kwiatkowski Richard (ST-VS/DOC-La)]

Hello All,
 
I use Windows 2000 and RoboHelp X5.0.2 Build (801) to create a small
HTMLHelp (.chm) help file for an application. The help file opens just
fine when I run the application from my Windows 2000 machine and select
Help from the Help menu or press F1 for the context sensitive help. The
problem occurs when a developer runs the same application from Windows
XP Service Pack 2. The help file does not open from the application
(Help menu item, F1), however, if he double-clicks the .chm file it
opens fine.
 
I checked the Adobe website, which led me to upgrade to X5.0.2. I
thought the problem was with the pop-up blocker in XP, but we turned
that feature off and still no luck. I also checked the Microsoft website
but could not find a solution.
 
Any help or suggestions are appreciated. 
 
Thanks,

Richard Kwiatkowski   
Bosch Security Systems, Inc.  
Senior Technical Writer (ST-VS/DOC-La3) 
850 Greenfield Road - Lancaster PA 17601 - USA 
Telephone: +1 (717) 735-6538   Fax: +1 (866) 429-5380

Mobile: +1 (862) 377-9136

richard.kwiatkowski at us.bosch.com
<mailto:richard.kwiatkowski at us.bosch.com> 

www.boschsecuritysystems.com <http://www.boschsecuritysystems.com/>