Avoiding documentation bottlenecks while maintainingquality?(take II)

[Yves JEAUROND]

The "triangle" is an entertaining rule of thumb. No useful metrics.
   
  It is also a vague non-transitive paradox. :-)
   
  Fast is [sometimes] better than cheap; see what Fed Ex does.
  Cheap is [sometimes] better than good; spoofed in the movie _Be Kind Rewind_
  Good is [sometimes] better than fast; much food preparation, the gestation of children...
   
  The paradox: if good < cheap < fast, is fast better than good?
See Malcolm Gladwell's _Blink_ on how much harder it is to compare three things...
   
  As Lauren or Dori said, it's much better to have a process.
I would add that having leadership, to tweak that process as needed, is also essential.
   
  Regards,
   
  YJ