Avoiding documentation bottlenecks while maintainingquality?(take II)

[Melissa Nelson]

> Date: Tue, 25 Sep 2007 09:54:56 -0400> From: jingting at rogers.com> Subject: RE: Avoiding documentation bottlenecks while maintainingquality?(take II)> To: techwr-l at lists.techwr-l.com> > The "triangle" is an entertaining rule of thumb. No useful metrics.> > It is also a vague non-transitive paradox. :-)> > Fast is [sometimes] better than cheap; see what Fed Ex does.> Cheap is [sometimes] better than good; spoofed in the movie _Be Kind Rewind_> Good is [sometimes] better than fast; much food preparation, the gestation of children...> > The paradox: if good < cheap < fast, is fast better than good?> See Malcolm Gladwell's _Blink_ on how much harder it is to compare three things...> > As Lauren or Dori said, it's much better to have a process.> I would add that having leadership, to tweak that process as needed, is also essential.> > Regards,> > YJ> > > > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^> > Create HTML or Microsoft Word content and convert to Help file formats or > printed documentation. Features include support for Windows Vista & 2007 > Microsoft Office, team authoring, plus more.> http://www.DocToHelp.com/TechwrlList> > True single source, conditional content, PDF export, modular help.> Help & Manual is the most powerful authoring tool for technical> documentation. Boost your productivity! http://www.helpandmanual.com> > ---> You are currently subscribed to TECHWR-L as melmis36 at hotmail.com.> > To unsubscribe send a blank email to > techwr-l-unsubscribe at lists.techwr-l.com> or visit http://lists.techwr-l.com/mailman/options/techwr-l/melmis36%40hotmail.com> > > To subscribe, send a blank email to techwr-l-join at lists.techwr-l.com> > Send administrative questions to admin at techwr-l.com. Visit> http://www.techwr-l.com/ for more resources and info.>