Thank You from new tech writer

[McLauchlan, Kevin]

Jonathan West wisely offered:
> >  suggestions for good books for a beginning tech writer?
> 
> No, but here is a little slogan to put up on your desk.
> 
> "The customer never knows what he wants until he has received what he
> asked for."

That seems somehow related to this other observation:

"Computers are neither stupid nor temperamental; they are far more
insidious than that because they insist on doing precisely what you tell
them to do."

Kevin
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