active vs. passive voice

[beverly_robinson at datacard.com]

Reporting in from Digestland; sorry if everyone else is tired of this
thread.

I've often thought that the next time I have the chance to start fresh on a
new project, instead of putting the action and result in two sentences per
step, I would try stating the result of the first step as
introduction/orientation in the second step:

1. Click <New Entry>.
2. In the New Entry window, enter the customer's name, blah, blah, blah . .
. .

Has anyone used this pattern? Were users able to follow the directions, or
is it _too_ minimalist?

Beverly Robinson
Sr. Technical Writer

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