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At 02:48 PM 03/01/2000 +0530, upeethambaran -at- hss -dot- hns -dot- com wrote:
>The only documentation that goes with the telecommunication
>software applications that my new company makes is user manuals
>created in Word and pressed on CDs. Are there any problems in
>this being the only "written" user assistance we provide?
Personally, I've always liked to provide both a user manual and online
help. (Users may not always have the manual handy, often through no fault
of their own -- e.g., if they inherited systems without the manuals.)
Here are the sites I've found. Personally, I was most impressed with
Forefront, and least impressed with RoboHelp (because they were
verrrrrrrrrrrrrry cagy about divulging their prices, which sent all kinds
of red flags). From what I've been told, Forefront is better than
RoboHelp, and considerably cheaper.
