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cost benefits of online help

Subject: cost benefits of online help
From: Lenore Weiss <lweiss -at- bidcom -dot- com>
To: "'techwr-l -at- lists -dot- raycomm -dot- com'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 26 May 2000 11:35:17 -0700


Hello all:

I'm researching the cost benefits of online help systems.
* Do you have information that quantifies how much companies have
saved in support and other costs by going to online help systems?
* Do you have contacts with this information that I can e-mail?

Thanks so much.

Lenore Weiss
Build Better

Senior Technical Writer
Bidcom, Inc.
201 Mission Street, Ste 2900
San Francisco, CA 94105
(415) 216-2329
(510) 325-3020 (cell)
lweiss -at- bidcom -dot- com
http://www.bidcom.com




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