RE: Need advice for a sticky situation

[John Posada <jposada01 -at- yahoo -dot- com>]

Sometimes, only a 2X4 works.

"Mr. X..on several instances, you've distorted facts and taken a path
to resolve a perceived problem that only caused friction,
waste-of-time, and bad feelings, when a direct discussion would have
solved your problem faster, not have created one for my boss, and
made me more willing to work WITH you. What is the root of this issue
so we can address it here and now to both our satisfactions?"

When he mumbles his response, say "I'm sorry, I didn't hear
that...could we try that again?"

I've handled things this way (including with management) and while
those situations usualy turned out for the better, any resolution to
cut it off is better than the alternative of having it go on and on.

> >Now, we get along great socially. The first time he went around me
> to my 
> >manager about an issue, I later approached him in a
> non-confrontational 
> >manner and kindly asked him that he come to me first, rather than 
> >unnecessarily getting my manager involved. I explained to him that
> he
> could 
> >consider me a "dotted line" direct resource and it was my job to
> see that 
> >his documentation requirements were met. He got all flustered and
> looked 
> >away from me during this brief conversation and mumbled a barely
> audible 
> >"OK." From his reaction, I could tell he doesn't deal with direct 
> >confrontation (a respected and taught skill at my company) very
> well.


=====
John Posada, Senior Technical Writer
"How to be happy in life: Never impose your beliefs
on anyone else and never fry bacon in the nude."
 -- Anon
mailto:john -at- tdandw -dot- com, 732-259-2874

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