TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
RE: Issues with distribution of technical documents
Subject:RE: Issues with distribution of technical documents From:Roger Bell <RBell -at- OptioSoftware -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 28 Jun 2001 14:07:14 -0400
Dannette,
My company does NOT practice this, but one of my best friends works for a
company that does. She told me that her upper level management doesn't want
the documentation to be too good, or "no one will pay for technical
support." I won't name the company out of respect for my friend.
Regards,
Roger Bell
Senior Technical Writer
Optio Software, Inc.
www.optiosoftware.com
"History repeats itself, which is good because most people didn't pay
attention the first time anyway."
-----Original Message-----
From: Dannette Thompson [mailto:dthomps -at- foundationsoft -dot- com]
Sent: Thursday, June 28, 2001 1:58 PM
Subject: RE: Issues with distribution of technical documents
Has anyone considered the possibility that bad documentation can actually
lead to a profit center? I've heard "rumors" that some companies ask users
to pay for an agreement that entitles them to unlimited support. The
agreement becomes a profit center, and really good documentation makes users
think twice about buying the agreement. Therefore the company doesn't want
good docs. Pretty shady, but it is a way for the company to make money.
*** Deva(tm) Tools for Dreamweaver and Deva(tm) Search ***
Build Contents, Indexes, and Search for Web Sites and Help Systems
Available now at http://www.devahelp.com or info -at- devahelp -dot- com
Sponsored by Cub Lea, specialist in low-cost outsourced development
and documentation. Overload and time-sensitive jobs at exceptional
rates. Unique free gifts for all visitors to http://www.cublea.com
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
