RE: Issues with distribution of technical documents

["Kathryn Scoffield" <kscoffield -at- hotmail -dot- com>]

I agree here. A former employer was a service-based organization. We created 
customized products for clients. The clients paid big bucks for developers 
by the hour, but when it came to selling documentation to them, they were 
aghast. Why should they have to pay for instructions to use the product they 
were paying hundreds of thousands to have developed? And they had a point. 
We tried to turn documentation into a profit-center, and even in that 
environment, when they clients paid for *time,* not just *product,* it 
didn't work. I have mixed feelings about that, but my gut-level judgement is 
that when clients pay big bucks for a product, the documentation is an 
integral part of it, not an extra.

Kathryn Scoffield


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