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RE: Issues with distribution of technical documents

Subject: RE: Issues with distribution of technical documents
From: "Lurker writer" <lurker_writer -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 28 Jun 2001 13:42:42 -0500

Hi Dan:

I don't consider those kinds of books "user documentation" in the context of profit centers...they are designed more to compete with the 3rd party documentation that's out there. BUT I do agree that such...I don't know what you'd call them...market-segment books...could constitute a profit center in the "non-traditional" sense. Not only does Adobe do it, but so does Microsoft, Intel and Motorola to name a few companies.

I also agree with Connie's assertion that certain markets can charge for custome user docs (she mentions ecommerce), and in fact when I worked at an eCommerce startup, we did charge a custom price for the application, which included (not priced separately) a set of customized documentation.



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