RE: New TECHWR-L Poll Question

Subject: RE: New TECHWR-L Poll Question
From: John Posada <jposada01 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 11 Jul 2001 08:50:05 -0700 (PDT)

At one of my past contracts, I worked for a telecom company who
placed great priority on docmentation. I don't know if it was because
they considered documentation a profit center (they sold
documentation on their software even if the customer didn't buy the
actual software), or if it was because they were following CMM/ISO
guidelines (they were CMM5 and 9 of the 12 SW groups were ISO 900*
registered).

In any case, they had people on staff who's job it was to be the
technical liason between development and customers. They were quite
technical, but with a marketing flair. Their only job was to work
with customers to get the customer's needs infront of the developers.

Anyway, I'd say maybe around half or a little less of the
docmentation bug reports I addressed came from these guys involving
documentation. One longterm project I was given was to rewrite a set
of 4 manuals of over 1200 pages, based on the input from our
customers. The tech rep asked for volunteers from his customers and
they picked 3 of them. I was given direct access to them and they to
me.

In general, what the customers wanted was to have the documentation
created in such as way that (their words, and I quote), "Any chimp
could install the software"

=====
John Posada, Senior Technical Writer
"How to be happy in life: Never impose your beliefs
on anyone else and never fry bacon in the nude."
-- Anon
mailto:john -at- tdandw -dot- com, 732-259-2874

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References:
RE: New TECHWR-L Poll Question: From: Jim Shaeffer

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