Re: If you could ask your users a question...

["Martin Soderstrom" <scribbler1382 -at- yahoo -dot- com>]

"What's the one thing the documentation is missing that would prevent you
from calling Tech Support?"


Cheers,

Martin Soderstrom
Scientific-Atlanta
Media Networks
Technical Publications
416/321-7659
E-mail: martin -dot- soderstrom -at- sciatl -dot- com

"Sir, he who would earn his bread writing books must have the assurance of a
duke, the wit of a courtier, and the guts of a burglar."       ~ Dr. Samuel
Johnson


<marsha_howard -at- peoplesoft -dot- com> wrote in message news:115406 -at- techwr-l -dot-  -dot-  -dot- 
>
> Tomorrow morning, I have a chance to visit a customer site. If you had
this
> chance, what questions would you ask to get accurate feedback, so you
could
> improve your doc?
>
> Details:  It's implementation doc with an end-user flavor for a financials
> application.
>
> Please respond to me directly; I'm on the digest at the moment.
>
> Thanks!
>
>
>
>
>
>



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