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Writing tasks for online help. Specific vs. General
Subject:Writing tasks for online help. Specific vs. General From:"D.R. Smith" <daleindex -at- hotmail -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 06 Aug 2001 12:07:37 -0400
Is it better to write a general category with information included (less
topics in the project) or better to have many topics with short, specific
information.
For example, if I am writing help for teacher software, do I want a category
titled "Editing student information" that includes changing address, phone
number, family info, etc. Or do I want many topics that are specific? For
example, "Change students address," and "Change student's phone number" as
topics. 15- 20 short topics versus one or two longer ones.
D.R. Smith
"You miss 100% of the shots you never take"
-Wayne Gretzky -
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