RE: Writing tasks for online help. Specific vs. General

["Kathy Mizell" <KathyMizell -at- mfpoer -dot- com>]

I would rather see a general category "Editing student information" to
include all detail topics.  I would then list the detail topics in an
index to refer the user to the correct general section.

Kathy Mizell
kathymizell -at- mfpoer -dot- com 


-----Original Message-----
From: D.R. Smith [mailto:daleindex -at- hotmail -dot- com]
Sent: Monday, August 06, 2001 11:08 AM
To: TECHWR-L
Subject: Writing tasks for online help. Specific vs. General


Is it better to write a general category with information included (less

topics in the project) or better to have many topics with short,
specific 
information.

For example, if I am writing help for teacher software, do I want a
category 
titled "Editing student information" that includes changing address,
phone 
number, family info, etc.  Or do I want many topics that are specific?
For 
example, "Change students address," and "Change student's phone number"
as 
topics.  15- 20 short topics versus one or two longer ones.


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