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I file a bug against the software because that way:
* The issue gets attention and usually gets fixed.
* I can justify fixing it, if it gets assigned to me.
* By using the same bug tracking tools that the developers use, I can
add to the perception in Engineering that writers are part of the
development team.
I do participate in reviews of some very small pieces of the
corporately-defined user interface (that is, outside my own Engineering
organization), and sometimes they consider my input at that level. I'm
currently fighting a losing battle against having TWO help buttons on
the same window. Disclaimer: I have nothing to do with the corporate
websites and very little to do with the design of the "User Experience"
(the new buzzword for the User Interface).
Marguerite
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