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Subject:RE: Data on who uses help? From:"Suzanne Chiles" <suzchiles -at- pobox -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 25 Mar 2002 16:00:21 -0800
For the last 18 months, before I was laid off, I worked on a B2B web-based
suite of applications. While we did write web help, based on the Microsoft
HTMLHelp model, our best success was achieved by incorporating help into the
user interface. Reports from customers indicated that this kind of help
helped them most of the time, and only rarely did they need to access the
web help.
> The only studies I've seen show that most people don't use Help or read
> manuals until they're stuck. There are 3 learning styles, and
> which one you
> use depends entirely on your personality:
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PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at http://www.ehelp.com/techwr
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