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RE: Knowledge Management

Subject: RE: Knowledge Management
From: Kat Nagel <mlists -at- masterworkconsulting -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 4 Sep 2002 12:58:19 -0400


At 11:13 PM -0400 9/3/02, Bill Swallow wrote:


How can you prepare a seminar on things you don't understand?


It could be an assignment for a course.
(It *is* the beginning of September, right?).

And, even in the real world, sometimes you are *told* to do things like that. I've had the experience several times, myself.

A manager walks in and says "What do you know
about TopicX?" (It could by KM or RoboHelp or
JavaDocs or Rational's SODA templates.)

Me: <cautiously> "I've heard of it."

Manager: "Good."

Me: <even more cautiously> "Why?"

Manager: "You're gonna teach the developers
how to do it at the staff meeting next Thursday."

Me: <caution justified> "Glrp?!?"

In either case, it seems natural to explore multiple sources of information. And this list has a reputation as a wonderful source of experienced advice. I've made panicked requests here, myself, although I usually include some background information to explain why I'm asking (and generate a little sympathy <g>).

Most of the time, when I see a seemingly clueless request, I send a clue or two off-list. On the rare occasions when I'm irritated rather than amused, I just don't answer it. Keeps life simpler, that way.

--
Kat Nagel, MasterWork Consulting Services
There are 10 kinds of people in the world:
Those who think in binary, and those who don't.

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References:
RE: Knowledge Management: From: Bill Swallow

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