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Subject:RE: These users have us stumped! From:"Gilger.John" <JGilger -at- acresgaming -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 23 Oct 2002 11:25:16 -0700
>John asks:
>>Does anyone have any experience or ideas about writing a
>>non-technical user's guide for the totally clueless?
>
>Keith suggested:
>
>Perhaps an additional training doc will help, one that lists the basic Windows skills they need. Or maybe
>this could be written as a modular section that could be inserted into a variety of your docs, so you could >(gasp) single source it!
>
The Apps Support/Training folks include basic Windows skills in the on-site training we provide to the customers and they do all they can to bring the users up to speed on your basic point, click, and fill in the blanks.
The users still complain that they can't understand the on-line help. Perhaps we need to make it a searchable infinite list of FAQs and NSFAQs (Not So Frequently Asked Questions).
John
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