RE: doc'ing the docs (was RE: Hackos' minimalism seminar -- some insights)

Subject: RE: doc'ing the docs (was RE: Hackos' minimalism seminar -- some insights)
From: Mike West <Mike -dot- West -at- oz -dot- quest -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 4 Dec 2002 09:58:24 +1100




> Help empowers users to solve their own
> problems, but because help systems sometimes differ (they're
> not all WinHelp or HTML-based Help), users have to know or
> discover how to use the Help.


Absolutely correct.

Even within WinHelp there are different ways of
delivering the content. Any author who assumes that
users will somehow "just know" what help facilities
are available within an application is either lazy
or ignorant.

How does it inconvenience users to give them
a topic titled "Using this Help system" -- a
topic that they are free to read or ignore,
as suits their comfort level?

-
Mike W
Melbourne

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Check out SnagIt - The Screen Capture Standard!
Download a free 30-day trial from http://www.techsmith.com/rdr/txt/twr
Find out what all the other tech writers, including Dan, already know!

Order RoboHelp X3 in December and receive $100 mail in rebate, FREE WebHelp
Merge Module and the new RoboPDF - add powerful PDF output functionality
to RoboHelp X3. Order online today at http://www.ehelp.com/techwr-l

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.



Previous by Author: RE: dictator's - language
Next by Author: RE: doc'ing the docs
Previous by Thread: RE: doc'ing the docs (was RE: Hackos' minimalism seminar -- some insights)
Next by Thread: RE: doc'ing the docs


What this post helpful? Share it with friends and colleagues:


Sponsored Ads