RE: Have to know Programming to be able to write about it? -- IT HELPS

[John Posada <JPosada -at- book -dot- com>]

>through the entire exercise. Consider how an average
>writer would document an address change feature on a
>brokerage Web site. Easy enough, right? You spend time
>reading the spec, you look at some prototypes, you run
>through the process in a QA environment, you write a
>nicely crafted procedure for online help. But in the
>end, the writer-SME knows something you don't...that
>customers making an address change may also need to
>move their money from one state-specific money market

And unless you know the subject, you don't know that you don't know the
subject. You sit there, happy as a clam because it is the most beautiful
document you've ever created with perfect phrasing, and unless someone with
the knowledge takes their precious time to explain what you missed, you
don't know why they just won't read your stuff.

They won't because there is nothing in the doc that they don't already know.

John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
NY: 212-414-6656
Dayton: 732-438-3372
"Alright, nobody move! I've got a dragon here, and I'm not afraid to use it"
---------- Donkey

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