Re: Uncooperative SMEs

["Rick Bishop" <BishopR -at- jcdc -dot- jobcorps -dot- org>]

HP learned it the hard way. Pay me (writer) now or pay me (helpdesk) later!

>>> GeneK <gene -at- genek -dot- com> 03/20/03 03:13PM >>>

I can't say that I've ever had that problem.  Sometimes SMEs are just too 
darned busy to be able to spend any
sizable amount of time with a writer, but I don't recall ever encountering 
one that just didn't want to help out.  Of
course, *nobody* wants to spend their time with someone who doesn't display 
personal intiative, ingenuity or
charm and isn't willing to do a bit of back scratching from time to 
time...would you?

As far as management "buy-in" is concerned, I've not had much difficulty 
getting it from engineering department
heads, who usually seem to understand that a complex piece of equipment 
can't go out the door with a Xerox
copy of some engineer's notes.  Upper corporate managemen
SNIP


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