Answer Wizard (Inc responses from:"...help files for Microsoft Word?")
No. Microsoft does not use RoboHelp to produce the online Help for Microsoft Word or the other MS Office applications. They create HTML files--sometimes using HTML editors, sometimes using automated processes--combine them with proprietary extensions such as the Answer Wizard, and compile the CHMs using the MS HTML Help Workshop. RoboHelp is not involved.
It's called the Microsoft HTML Help Workshop. A quick Google search for it
will turn up the MSDN articles on MS help authoring.
Also, Robohelp and WebWorks Publisher produce MSHTML help files, but
they're fairly pricey apps. If help files are a regular deliverable for
you, they're well worth the price.
Well, almost any help-authoring software can produce help files that look
exactly like those in Word. So, it really doesn't matter much which package you
choose as long as you select the right options. RoboHelp's HTML help has a CSS
that uses the same styles and fonts that Microsoft uses.
Microsoft has a policy to use XML technology, in addition
to a tendency to use internally developed tools like the Comment Editor and
It's called Microsoft Agent, IIRC, check Google.
That's a whole different critter from HTML help altogether.
Start at http://www.microsoft.com/msagent/default.asp
You can develope agents using stock characters provided by Microsoft or you can
create your own custome character.
I took a look at integrating a custom Agent with an Authorware piece I did a
while back, but creating the character was more work than I had time for.
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