Re: Interesting article
I was told that they have their
engineers/programmers write the Help content, or hire the occasional outside
contractor.
Even worse -- a dot-com where I formerly worked had a very complicated web site for purchasing their product. If you clicked on the "help" link, it would send an email to a certain mailbox. The company paid some college student to come in a couple of days a week and answer the help emails.
I wonder why that side of the company went out of business :)
Diane Evans
Technical Writer
Washington State Coordinator, Tombstone Project
http://www.rootsweb.com/~cemetery/washing.html
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