RE: Interesting article

Subject: RE: Interesting article
From: John Posada <JPosada -at- book -dot- com>
To: 'Diane Evans' <diane_evans -at- hotmail -dot- com>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 11 Aug 2003 14:51:26 -0400

Anyone wanna take a shot at my employer's help web? I didn't write it, but
I'll try to have objective input forwarded.

John Posada, Senior Technical Writer
Moderator: Yahoo "Techwriter" group
"If you're afraid to be second-guessed, you better not make any decisions."
--Hal Sutton, America's 2004 Ryder Cup Captain

> >I was told that they have their
> >engineers/programmers write the Help content, or hire the occasional
> >outside contractor.
> >
> Even worse -- a dot-com where I formerly worked had a very
> complicated web
> site for purchasing their product. If you clicked on the
> "help" link, it
> would send an email to a certain mailbox. The company paid
> some college
> student to come in a couple of days a week and answer the help emails.
> I wonder why that side of the company went out of business :)


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